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ORDER AND SHIPPING INFORMATION

Shipping mode:

Payment methods:

• Credit card:
  We accept Visa, Mastercard, and American Express. 
  *Note: cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
• Paypal: 
  Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
• Afterpay:
  Afterpay is a service that gives you the ability to make a purchase now and pay for them in for equal payments made every to weeks without any interest.
  More information in Afterpay menu.
• Bank transfer:
  Please make a note with the order id when you use bank transfer or direct deposit in your bank.
• Cash on Delivery:
  By cash on delivery payment please make sure you keep enough cash with you so you can pay directly to the deliveryman. We do cash on deliveries ONLY to the following countries: Austria, Bulgaria, Crotia, Czech Republic, Germany, Greece, Hungary, Italy, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.
  *For delivery fees check the CHART HERE.

Do I have to pay for duties and taxes?

How can I track my order?

Promotional and Discount Codes

RETURN AND EXCHANGES

What is our return policy?

While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of merchandise, we will gladly accept your unworn / unwashed items within within the 14 days of receipt.

Eligible items must be returned in their original condition – not worn, washed or damaged – and must have all tags and liners attached and returned in original packaging.

Please try on garments over underwear and do not remove sanitary the slip.

Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is at Regina’s Desire Swimwear’s discretion to determine if the returned suit has been soiled. If a suit is determined to be soiled, orders will not be accepted for a return or merchandise credit. Regina’s Desire cannot send back the order, and will have to damage out any soiled suits.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email. Please note we're not offering free return shipping labels at this time.
The cost of returning the product and the shipping cost of the replacement is payed by the customer.

What items are non-refundable?

• Items purchased past the 14 day return policy.
• Items marked as final sale.
• Accessories
• Free gifts or promotional items with retail value.
• Sales and clearance items, including sample sale items.
• Original shipping and handling fees.

What if my item is damaged?

Regina’s Desire Swimwear guarantees its clothing to be free from damage or manufacturer defect as long as you follow your care instructions. Regina’s Desire Swimwear’s suits are delicate and experience normal "wear and tear" over time. 

On the rare occurrence that you do receive a damaged or defective item, please notify us on the same day as receiving your merchandise or latest next day and we will happily exchange the unwashed / unworn item for the same item at no cost. 
Please contact us at support@reginasdesire.com and in your message body, please provide us with your:

• Order number
• Brief description of the problem
• Photos of the Issue

Only in this case do we undertake to replace the product at no cost.

If the damage occurred during transport, please contact the current courier service.

What is a refund?

If you choose to return the product, we offer several options.

First, you can choose a different size, color, or even a different style of swimsuit from the reginasdesire.com website in terms of the value of the swimsuit returned.
If you do not want to use this option, we will issue a store credit equal to the amount of the returned product, which you can use at any time in our webshop.

Please note that the Credit can only be used once for the full amount. We are unable to pay the remaining amount.

Products & Sizing

Sizecharts

You can find all our sizechart on this page.

How do I care for my Regina’s Desire Bikini?

To effectively maintain the longevity and quality of your items, please follow the specific instructions located on the care label inside your garment. Each piece is uniquely designed and care instructions may vary.
Regina’s Desire Swiwmear are made with the highest Italian quality fabrics and Czech crystals. To keep your swimwear in tip top shape please follow our care instructions.

• Handwash with a mild detergent in cold water only
• Hang dry in the shade
• Do not tumble dry, dry clean, iron or use bleach
• Do not leave rolled up wet or wring out
• Avoid contact with rough surfaces as it can cause pulling of the fabric

To extend the life of your Regina’s Desire Bikini we recommend rinsing immediately after use. Regina’s Desire Swimwear does not take back wash or worn items.

What are Regina’s Desire Swimwear made of?

We use only high quality WATERPROOF Czech Crystals & Swarovski Elements & Italian LYCRA® fabrics by the suits, so you can wear.
For more information check out OUR FABRIC page.

The item I want is out of stock, what do I do?

If there is any item that you would like to order, but it is out of stock please contact us on support@reginasdesire.com  and we will email you when it becomes available again.

Account questions

About the account

In our webshop you can shop with or without registration, as a guest.

Creating a personal account will not only make it easier for you to place your next order, but you will receive  our new offers and you will be among the first ones to be informed about our latest collections.

If you don't already have your own account, you can register or log in here.

In your account you will find:

• your order number
• your order date
• you can check your orders payment status
• you can continuously track the status of your order (fulfillment), so you will be able to see when we will prepare and hand over the package to the courier service (you will receive a separate email with this tracking number)
• and of course the exact amount of your order.

In addition, you have the option to change your address or enter another address.

Is my information kept private

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. You can read more on our Terms of Use policies on this website.

How do I unsubscribe from your emails?

At the bottom of our emails you may press the unsubscribe button to remove yourself from your mailing list. You may also send us an email requesting to be removed to our customer support team.